FAQ

When would my Item be sent

All orders are dispatched under 24 working hours once payment has been received. Our cut off time for orders is 1PM. Any orders after 1PM will be sent the following working day.

How fast do you deliver

All small sized canvases are sent via Royal Mail’s 2nd Class service and all larger canvases are sent with various courier companies and are delivered within 2-3 working days after dispatch. Both services are free of Charge. We also offer guaranteed 48 hour and 24 hour delivery via Parcelforce which can be seen in the shipping options.

My item has not arrived or is late

While it is rare on occasions parcels can be delivered within 6 working days unless a payed for service has been used. If your order has not arrived after 6 working days please contact us and we will investigate the matter and return back to you within 6 working hours.

Is the canvas ready to hang

All our canvases are stretched around a pine wood frame and are ready to hang. All that is required is a hammer or screw and nails or screws.

Do you ship internationally

Yes we do ship internationally. If you do not see a shipping price to your location please contact us and I will send you a quote.

My item is damaged what should I do

All our parcels are securely packaged, but on rare occasions parcels can get damaged during transit. Please let us know and we will send you a replacement canvas ASAP. We would also like to see a photo of the damaged canvas which is for insurance purposes and for our records.

I want to return my canvas

You are welcome to return your order within 30 days of your purchase. Please let us know and we will send you instructions on how to return your order.

Do you cover return postage

We only cover return postage for damaged items. If you have changed your mind please let us know and we will be able to organise a collection, but deduct the shipping cost from your refund.

What size is the canvas

All of our canvases come in a variety of sizes. Please pick the frame thickness and size of the canvas you would like from the drop down menu and the price of the canvas will also be automatically updated.

I can’t see the size I am looking for

We have a variety of sizes on offer. If you cannot see the size you like, please contact us and we may be able to make a custom frame. This service will be subject to extra charges.

I received a different item

We are all human and though very rare, on occasions the wrong item can be sent. Please let us know if you have received the wrong item via the contact us page and we will send you a replacement canvas ASAP.  

Can I get a Discount

We have several canvases on offer which can be seen from the Special Offers page. If you are purchasing 3 or more canvases please let us know the size and quantity you would like and you will receive a reply within 6 working hours.

Do you offer next day delivery

We offer next day and Saturday delivery which costs £11.99. Please be aware that our cut off time for next day deliveries is 1PM. Any orders that come through after 1PM will be dispatched the following day.

Can I pick my order up from you

Yes you can pick your order up. Our address and office hours can be seen from the Contact Us page. Please let us know that you would like to pick your parcel up after or before your order so that we can put your canvas aside.